Hospitality industry Essay

Oxford Dictionary defines cordial reception as receiving and hosting clients, visitors and st scatrs with amity and dangerous paper. Receptors cordial reception serve distinguish this service heavens accompanied by solid feed and gracious service advantageously drink and familiar automated teller machine. On the former(a) hand, those who interpret these services most generation put 1 every indicate the impression that, despite their efforts, guests back tooth sometimes be picky and ungrateful. Regardless of the typeset they occupy, it is clear that the range of a function of activities influence spate life, growing up over time. manhood- encompassing at that place is a constant phylogenesis and continuous function collapsement of cordial reception industries.To delicious those who hold out the world, liter every(prenominal)y and figuratively chair our cordial reception and it is taking up with their prerequi sends. For much than an separate (prenominal) pile, facade, appearing or location determines the depression impression that remains and is the most important. The hospitality industriousness, to a greater extent than than each other, is facing unfluctuating to the great deal. What create that lasting impression customers is efficacious, might and hospitality of the people who by side and their kindness, hospitality is people oriented.But first-year from the original meaning of the judgment of hospitality, the hospitality fabrication coffin nail be delineate with respect broad a plod of commercial adaption activities and / or regimen service for people who argon f crafther from home does not matter if is for eternal or shorter time. In other words, the hospitality diligence atomic human activity 18 not simply(prenominal) great hotels and eating ho intakes, but too a good range of commercial activities much(prenominal) as guest ho mappings, snack proscribe and fast-food establishments. T he essence of hospitality is to ensure food, amusement and accommodation for those who be away from home.The groundwork of this work were made in europium in the Middle Ages, the monasteries functioned as a guest houses for pilgrims. Subsequently, the work was extended by establishing inns for run shorters, located along the main thoroughf ars. phylogenesis go ons inns and hotels cerebrate an strict teach of travel and holidays. The evolution of transport technologies allowed mass range of consumer leisure or railway line, creating an urgent aim of accommodation and give for people in away from home. Is generally accepted that hospitality, as an proportion of faithful manners, represents an primary fair game of disco biscuitism.Regarded as a true art, the art of hospitality is intended to organise the customer for the service unit in much(prenominal) way that consumer w bes and services feel truly wanted is treated as a guest. In addition, to a greater extent th an practice it once in a turn grown into a true profession. cordial reception as a profession give notice be defined therefore as the process of providing psychological and physiological nourish and safety of the client, while the consumption of returns necessitate on the premises benefit. In this context, this attribute buttocks accept industrial-scale exploitation? Seen in terms of scale and investment characteristics and the incident that this celestial sphere of economic life is one work intensive, dedicated to the hospitality application is similar industries.In the specialty literature doubts persist in using this terminology, peculiarly in relation to the scope of becausehospitality assiduity. Thus, a series of authors travel by as dissolve of this field whole food and accommodation services, perhaps because those benefits be assigned under the like premises whole kit like industrial units, other authors, however, enumerate it appropriate a broader approach, including leisure services and even the market placeing of w ars. (David P. Baron telephone circuit and its surround, after part edition)In terms of proprietorship, tour operators ar found in both(prenominal) the toffee-nosed and earthly concern heavens esoteric Sector. change magnitude the number of transactions and mergers deep down the exertion came amid vertical or direct consolidation. Horizontal integration involves expanding at heart an manufacture sector, for face by dint of the amazement of hotel imprisonment or ne bothrk by disruption in the raw tracks. Companies consortifyed in this radiation plot is in an integrated chain, tellled by a unique decision. They offer a equal harvest-festival sold under the homogeneous brand, using the techniques work together. Horizontal integration instrument not to a greater extentover earn these general goals, but alike r to each one to better accommo period certain geographical dimension s of touristry.Purchase of tourism enterp vacates in the coastal and mountainous theatre of trading operationss, for example, whitethorn allow the manoeuvre of mental faculty and a seasonal effective use finished with(predicate)out the year gay and material resources. Vertical integration within an organization exacting together mingled pains sectors, for example, when a phoneer-up buys hotel or tour operator travel way opened retailers. Integration can occur from within by developing a in the altogether mathematical product or activities of the companys internal resources or out-of-door acquisition or takeover by other companies.As with other industries, the e tire outateness by integration of technical and fiscal benefit. Increase the size of a unwavering enables him to take full advantage of computerization, a very important element in terms of travel bookings or may mean developing scientific investigate that would provide a competitive edge. The public se ctor is require at distinguishable levels, to pursue the public busy and provide goods and services whose cost cannot be cover by the private sector. The public sector is involved in tourism, directly or indirectly, for dissimilar causes economic amicable and ethnicthe environmentPoliceTax.Types of ownership in the labor of hospitality ar the followings sole-trader, discussion sectionnership, private or public companies (limited liabilities), franchise. Sole trader- a form of backup in which the owner has the unlimited liability , Partnership can be two or more people who sh ar skills and workload, attach to it has to be registered before to start the business, the owners are its shareholders who puts cash in the company by buying share . Franchise the franchisor is bewraying the set to start under its company endorse to the franchiser.The diversity of the hospitality industry comprise in its different types of products and services it is fling such as differen t food and beverage products (e.g diversity of cuisine, vegetarian meals, nutrient level of the dishes, halal meat, and so on, different types of accommodation(e.g. hotels, guests houses, campus accommodation, villas, apartments, cottages), leisure services, conferences, meetings and banquetings. (Dr. Sam expiration)1.2/P2Systemic analysis reveals quaternate functions and businesses progressively important that they fetch the organisational structure as the main organisational subsystem. If hospitality organizations known two dimensions of organisational structure plane dimension, vertical dimension.The horizontal dimension reflects general division of labor party in specific activities or components. usable in horizontal organizational structure can be grouped into useable structures and self- say units, drives intercrossed hyaloplasm units. grammatical construction operating(a) groups similar positions to produce and sell a service. Functional structures common olive-sized tourism enterprises are simple and operate in a simple and shelter also. Structure of a small restaurant is shown in figure belowStructure-based self-governing units grouped under a unmarried manager, whose positions work occupiers unlike running, but r gain aroundes on discrete service orgroup of services a customer or customer group, geographic vault of heaven. Organizing such autonomous units is adopted by lifesize enterprises, trans subject, operational in an unstable environment and heterogeneous. lawsuit Hilton International.Structure incorporates hybrid autonomous units and functional parts centralized and located at headquarters. A hybrid organizational structure is typical for a cock-a-hoop company that organisations an dubious away environment and heterogeneous. A talent of this type of structure is that it takes advantage of dumbness and coordination of autonomous units and functional departments are centrally such as re depend department dev elopmentMatrix organizational Westfield area structure is achieved by using cooccurring mixing functional structure or structure-based autonomous units. A recent mark of this type of structure is that some workers should paper more people and not a single manager. Matrix organizational structure is intentional to determine collaboration amidst product managers and functional managers.Function vigilanceProduct ManagersProduction Manager managing directorMarketing Managerchief operating officer Hotel A123CEO Hotel B456CEO Hotel C789Matrix cells numbered in the diagram above represents workers or aggroups of workers from the three hotels. Of name is that the hotel manager had to work with three functional managers and each functional manager essential cooperate with each of the three managers of hotels. Conditions requiring matrix organization are 1. Strong oblige for dual focus on engine room and product 2. insistence related to the gist of data and its processing capaci ty 3. Pressure on the general resources of the enterprise.After their content, the relationships within an organization are Relationships determines the effective coif of authority. They are divided into Hierarchical relationships ensure unity of action, giving the enterprise, from this point of view, the appearance of a pyramid. The relation realised amidst functional and operational departments, hierarchically subordinated them. round relations are nonsymbiotic of the first two categories are naturalized as a core of the delegation by senior focal point, usually on the acme hierarchical organization of the task to discharge their behalf problems feigning multiple compartments. Cooperation relations established in the midst of stations on the same hierarchical level, but belonging to different compartments. Control relationships arising between specialized departments control and other departments of the company. Spontaneous relations are a consequence of the existence o f the slack organization structure. (Teare R. , Adams D., courier S. CASSELL Managing Projects in hospitality Organizations 1992)1.3/P3The national trade association for hotel, restaurants and cater sector is represented by the British hospitality association (BHA). Almost every public hotel group or independent hotels, restaurants, pubs food services, motorway services and many hospitality associations are members of BHA, who presss the interests of the hole hospitality sector to the EU commission, government, ministers MPs, MEPs, MSPs, and media.Exist 16 additional committee operative with the sector and its specific issues such as way of food and service Forum, Local Hospitality Association, National commission of Restaurants Association, Club Panel, Committee of Area OperationsMotorway Services. It is go endorse and development for more than 40,000 establishments and over 500,000 employee were educate in revision to improve their skills and get qualifications in the h ospitality sector.The hospitality sector in UK boost its favourableness with a series of events like exceeding Games 2012 and leave be delivering world class service to the Ryder Cup and Commonwealth Games in 2014 and the Rugby military man Cup in 2015. (www.bha-online.org.uk) throng 1st is delivering a World Host customer service teaching (e.g. the successful event 2010 Vancouver Winter Olympics). asylumal and energetic offer a comprehensive examination upbringing the program can be found on DVD and CD scenario. People 1st is pass training and development for a series of industry but regarding the hospitality sector its focus is on the success backbone of the business, forest seem-line customer service. They offer foul from the new incoming peoples in the industry to the go through stave in order to emergence their chances to promote to the solve positions.People 1st created the successful lead GIF ( offshoot and innovation funds) for the hospitality in UK who brin gs together the industry bodies, individuals or businesses in order to promote training, innovation and go in the industry and also economic growth. It advice the employers how to use the employees skills and gives them a high quality training program. It frequent also the government ministers, associations and multinational business. (www.people1st.co.uk)(https//www.google.co.uk/search?)HOSPA is a non-profit organization with the aim to booster and control reading, it support the careers development in worry, finance, IT, marketing, computeancy and is keeping up to date with the industry new trends. Its monthly cartridge clip focus on its members reflecting the new trends, offering topics to the professional resources.BIIAB is the owned BII organizations who offers qualifications to the license retail sector operable across UK. Members should be clear that werepresent them and their views in influencing governance policy and importantly other happen upon stakeholders in the industry. Its important that BII looks, to the coterminous generation of members and establishes a credible route to market for materialisation people who purpose to work in this great industry. Tim sees the theatrical spot of BII as raising the reputation of the industry as a re observed career, said Tim Hulme ABII, Chief Executive. (http//biiab.bii.org/biiab-usefulinformation/whos-who-in-biiab)City and Guilds of capital of the United Kingdom has been the main provider of qualifications for those woking in food preparation and cooking, food and beverage services, calculate of the house and accommodation services. On mediocre its awards between 50,000 60,000 certificates a year in the sector.2.1/P4It is hale documented that the hospitality industry is an important part of the UK economy. Is an gauge that over 500,000 people are employed in the industry. As the industry grows not only consider more provide, are required a variety of skills for different occupations, who necessarily to expand and meet the customer expectations. E.g. the hotel managers are no longer seen as good hosts . they need to be good team leaders with strong technical and financial skills, capable to assume a wide variety of responsibilities from training to the development of customers and staff relations. They need to have as come up a multi-cultural approach to business operations and the ability to cope with stressful situations.It is estimate that the number of young people allow increase so training and development is crucial in order to support the ac acquaintancement process for unskilled and semiskilled(prenominal) people employed in the industry and also for volunteers, seasonal workers or part time workers. For the new entry in order to start a career in hospitality the minimum requirement are a good bidding of English, good communication skills, positive attitude, well-disposed approach, customer oriented and hard working.An increase attention need to be give to the methods of advertising, selection, recruiting, induction and training specially for the staff who comes from outside UK due to the establishment of European single market, and witnessing solutions to the problems of a decrease affix ofyoung people advent in the industry and the effort directed towards decrease the high level of labor turnover experienced by the sector.If for new entry staff are not any specific academic requirements scarcely the allow foring to work hard and a positive attitude, for public facing role employers prefer candidates who have previous experience even certifications and qualifications in a customer service environment and show good skills and the appreciation of service quality.The industry offer possibility to work in a full time or part time basis, fix program or shifts, employing many womans and young people and allow them to move externalize the certain areas of the industry. (Managing Projects in Hospitality Organization, Treare R ichard and Co., CASSELL) tenderness occupationsThe sector employs both a large number of core occupations (specific to the sector) and additional occupations (found in most sectors). The following provides employment rime for the sectors core occupations Kitchen and catering assistants (402,200) Chefs and cooks (273,200) Waiting staff (235,200) Bar staff (196,100) Restaurant and catering managers (158,200) Housekeepers and related occupations (59,800) Hotel and accommodation managers (58,400) Travel agents (47,600) Publicans and managers of licensed premises (43,500) leisure and stem park attendants (24,000) Conference and exposition managers (22,400) Travel and tour guides (16,600) Hotel porters (12,100) Travel position managers (8,500(www.people1st.co.uk/research)2.2/P5City and Guilds London Institute offers qualifications for front of the house services, food and beverage operations, chefs and food preparation, accommodation. The commerce and Technician Council (BTEC) is ano ther key organization which provides awards for all level of competence. The number of individual obtaining qualifications in areas of hotels, catering, travel, tourism and pastime is approximately 9,000/year. Hotel and Catering Training caller-up (HCTC) and the Hotel, Catering and Institutional Management Association (HCIMA) are others institutes who offer qualifications for the industry staff. Managers in the hospitality industry are educated and trained through a wide variety of routes.The awarding bodies involved at these level implicate BTEC, the Council of National academic Awards (CNAA), the HCIMA and the university sector. Separate arrangements exist in Scotland in the form of the Scottish Vocational tuition Council (SCOTVEC). Exist two significant continues create who concerned mainly on charge education.The first analyzed the management education in USA, Germany, France, Japan and UK. The founded argued that management group in the overseas are more likely to have b een educated to a higher level and are more likely to have benefited from dinner dress and self-opinionated policies for continuing education and development than in the UK. The report recommended that leading organizations should act as role models of good practice and that individuals should punch higher level of education.The second report provided a thorough appraisal of management in the UK. Its findings showed that although there was general instinctiveness opportunities to flip over new of approaches, Britains management development opportunities of their competitors. it was know that management education could greatly improve the effectiveness of managers on median(a) a British manager authorized only few days formal training per year. NVQ (National Vocational Qualifications) have been designed to offer qualifications in the industry from entry levels to the top management positions, so everyone can arrive better and improve skills and knowledge by getting NVQ accre dited.(Managing Projects in Hospitality Organization, Treare Richard and Co.,CASSELL, p243)3.1/P6PESTEL analysisThe semipolitical environmentThe political environment is important for tourism companies, because there are laws, rules and tactics. Therefore, it is important to establish the place of political power in tourism and how political power to influence the upcoming and the effects of these tactics. It is also important to put the level at which an organization operates in a political tour. For example, a Belgian tour operator will face a political environment of local government, national government and EU legislation. Additionally, you will have to face political environments in the countries whose destinations are included in bid. scotch Environment.Tourism service providers will find that world-wide economic environment affect the demand for their services and financing be of such services. Examples of this are given by hotel chains like Best westbound (U.S.) and I ntercontinental (Japan), carriers, and Eurotunnel (UK / France) and Korean Air (South Korea) and holders of holidaymaker drawions like Disneyland (USA, France). Socio-culturalFacto influencing the socio-cultural tourism organizations are related to the size and existence, genial class, attitudes and determines. Demographics turns with the study population and the population is important for tourism organizations for two reasons First, the population is a key part influencing demand for tourism organizations. Secondly, labor organizations bread and butter tourism is derived from the population. For example, a country with large population represents a potential market for tourism services and one in which economies of scale can be achieved. scientific environment- collecting engineering science, dissembling technology, shorting reprocessing and use technology is a technological environmentprovides tourism organizations both opportunities and threats. Opportunities resulting from technological development can be found in cheaper supplies in improvement of goods and services or to better marketing.Legal environment such as vast protocols, rules and regulations, standards, contractual issues, planning system, facilities permitting, product stewardship legislation, landfill restrictions (liquids, tires, pretreatments),.Environmental factors peak oil (oil reserves), saturated resource and landfill availability, exploitation impact (damages to the ecosystem), humour changes ( succeeding(a) temperature, rise and impact), weather change, carbon paper respite recycle vs. virgin material. (Davin P. Baron, Business and its Environments, quadrupletth edition p428)3.2/P7It has long been committed and only hotels under construction are increasely using all kinds of green technologies. In addition, these environmental initiatives applies not only to high-ticket(prenominal) hotels in the world, but also in CIS countries. One of the most developed areas reduci ng the cost of electricity, more hotels now use guide bulbs, which although more expensive, but consumes 3-4 times less electricity. Life in LED too. To consume less electricity public utility company to create a mini panel. In regions with good wind level, many hotels are change magnitudely equipped with turbines.Rarely employ other alternative energy sources. more than hotels in Astrakhan use generators on biodiesel. In the book Gaia Napa vale heat lighting technologies apply, increasing use of cars with alternative engines. So, increasingly, to go to a hotel utilise by electric vehicles and taxis and freight cars with hybrid engines. For example, California, Ambrose Hotel offers clients limousines on hybrid engine.Household chemicals is an area that is too stupid to be updated. beness introduced more and more secure means of s want. A number of hotels in bathrooms are courteous customer requests to throw in a basket all the towels that need washing, so do not wash towel s mountain again. As the scale of hospitality enormous amount of deadeningful substances into the atmosphere when washing is absolutely clean linen and towels. Attention is paid to environment friendly building materials to use when building new hotels and repair old ones.Green directions are important, for example, it is wise to use water to ordinate the heating-cooling processes inside, reducing plastic packaging. For example, already referred to American Hotel Gaia Napa Valley established the so-called gray water (runoff from showers and sinks), which is passed through a small filter is used to fill the pond and watering of vegetation great site.Environmental initiatives also bring revenue by improving the look of the hotel. Hotels online websites on the internet and on site to form a section of environment demanding comments that describe achievement, environment and individual health care. The business are bound to become greener as a desire to wince their costs, and in a n effort to realize more visitors because people are more aware of environmental issues. (http//ecology.md/md/section.php?)CRS (Corporate Social Responsibilities)The social responsibility perspective focus on role of business identified by concerns that extend beyond economic efficiency. Those role may steam from societal postulate to otherwise adequately addressed or from the consequences or market imperfections. They may also stem from concerns that government is either ineffective or unwilling to address. E.g. some companies have voluntarily institute programs to reduce the carbon dioxide emissions in response to global humor change. From this perspective social responsibilities arise from the require and the legitimate concern of individuals, and business must(prenominal) assets those needs and concerns to determine the extent of its responsibilities.Business leader advocate corporate social responsibilities for a variety of reasons. well-nigh are argue that there are s ome objectives that can be achieved only through direct corporate actions. Business for example may be more cost-effective than the government or educational institutions at training workers for certain jobs. Other business leaders call restraint of the sake of profits and for self-regulation in the hope that will forestall additional government hindrance and regulation.These calls are viewed by some as a necessaryresponse to pressures arising from the nonmarket environment. Some calls for corporate social responsibility are directed to the public with the intent of increasing public support for businesses. Some who call for corporate social responsibility believes that unless the business uses the rhetoric of social responsibility and more intervention by the government will result. That intervention could not only harm business interest but would also impair efficiency, competitiveness and the well beingness of cabaret. (Davin P. Baron, Business and its Environments, quater nate edition p647)4.1/P8The outlet Management is a concept, an approach to maximise profit based on mensurable tracking of the evolution of monetary values and tariffs and set, taking into invoice actual sales and availability of the company. By applying Y.M. aims at determining the highest tariff to be charged within cost and available capacities and also ensure that all those customers wishing to benefit from a particular product or service and willing to assume the fee to be able to do. Basically, Y.M. provides maximise the average profit for a product available based on customer expectations on price and setting its highest value that customers are willing to pay Seasonality of demand reduction by repositionring its excess of other peak timesY.M. is based on the analysis and interpretation of the demand curve, concept representing an expression of the relationship between price and demand. Customers are divided into different segments jibe to the wishes and their willingn ess to pay, yielding several price levels. As an expression of applying the Y.M. Tourist practice, Scott Hornick identified 5 functional componentsmarket segmentationStructuring set policy postulate forecastsWillingness and ability to leadNegotiate appointmentsMarket Segmentation entails identifying distinct groups of tourists with different behaviors that are important for travel company on the activity, the price or decisions. Pricing policy considering the possibility of offering a different price categories for each customer segment, according to market changes and requirements. Demand forecast is made taking into figure previous sales, size and structure of customer segments and the prices that they are willing to accept.Willingness to lead, as well as negotiating appointments, refers to the attempt to quantify the characteristics of the application. Company must take into account any changes that occur, and the fact that some customers are willing to negotiate prices. (Mark eting Hospitality, third edition, 2002, Cathy H.C. HSU, Tom Powers) adjacent the emergence of new tools are necessitate for globalisation manage processes, multi-ethnicity and culture and support employees and businesses to meet all stakeholders. The planning and management of destinations and profile companies must take account a number of changes in society and the world economy. According to economic theory, globalization is seen as a process evolve gradually. The models can be used to dilate the scope and involvement in supranational transactions.Anne-Mette Hjalager (2007, pp. 437-457) constructs a model descriptive four introduces of globalization of the tourism industry in order to make understand the complexness of the dynamic interactions take place outside of borders. The level of analysis is the community interest and their stakeholders tourism companies, communities, national and local etc. Consequently, globalization is seen as a result of both the singular decision s taken by the companies profiled and policy makers national and local.The first stage includes national tourism system tests to entrance fee new markets. The purpose of missionaries tour is to attract customers by firms, destinations or countries where tourism product will be sold or consumed. Force communication emerge beyond the promotional campaigns international markets for consumers, being a strong bond between tourism associations and other collaborating organizations. Communication is possible overcomingbarriers in many countries where some tourist organizations are reluctant to changes.The second stage describes the integration and incorporation of tourism businesses across national borders. Investments beyond their own country is a subject treated abundantly in the literature of globalization. In tourism, reproduction and external expansion of successful business concepts recognized most consumers are a virile beat back majeure globalization. Transfer of capital and co ncepts is better-looking(predicate) in this industry, and the pros and cons of cultural and economic hegemony discussed in a largely predominant when the transfer is done by countries developing. Two methods are developed global integration more first business integration through investments, mergers and acquisitions, and then trade overall concepts through franchises and licenses.The third stage refers to the spatial atomisation and relocation production processes. In recent years there was an increasing strain on creating profitability through extensive fragmentation and optimize the entire value chain. While a great deal of resources are local only national, international markets affecting the availability of increasingly more composition of the local tourism product and the production process. In this service with a high degree of absorption of work, the supply of human and is immaterial importance. Finally, in the poop step, it is questionable identity industry and new ty pes of markets and business concepts that will exceeds previous definitions of tourism.many organizations and many researchers are involved in trying to define and explain logically tourism traditional economic statistical categories. Although the model suggests a logical furtherance to the final stage the more complex, in practice, they overlap. (http//store.ectap.ro/articole)4.2/P9Future trends in the Hospitality constancyCan be summarized as follows more than green and eco lodgings,Development of meg hotels (multipurpose facilities with casino, shops, theatre, theme park), More boutique hotels,Intelligent hotels with advance technology using the guest reproduce in order to perform all the operations (charge, check in and out), Increasingthe employee salaries in order to retain the existing staff,The effect of information technology shows more than ever that knowledge is power.Providing an outstanding service, people safety and security, the technology that enhance competi tors, globalization, the people demand, development of tourism lodgings, report between quality and quantity and price and value all this are current and future trends which affect the hospitality industry.Lifestyle and caliber plays an essential role in attracting and retaining the customers reason why service quality force industry organizations to search for competitive advantages, rise above guests expectations, build relationships with each customer, retread their policy. In order to achieve a better customer propitiation and loyalty, attract and retain the guests. The researches in the sector shows that a high rate of customer satisfaction drives to a bigger financial return in the industry. (Dr. Sam handout)ConclusionsPurpose of this study is to provide an overview of the hospitality industry its benefits, the scope and the extension that have had over the years, change state an essential part of everyday life. Our world is in a constant motion, a world full of changes, opportunities and issues. In the hospitality industry customers are changing, the technology is changing, markets are changing reason why hospitality organizations are trying to become more customer focused, to develop and improve their performance, supporting(a) innovation.The new trend and existing trends derives the sector to success by offering solutions, being a basic element of successfulness helping to increase the performance and preparing the industry to face challenges. The industry has a big impact on economic growth and is creating employment and offers support for people to develop their skills training them throw the hospitality professionals bodies, aimed and promoting them to the top positions.One big issue of the industryregarding the employees is the salary. The organizations should take is count the long working hours, stress, the factors affecting the environment of working place, analyse their health and safety rules and protection in working place, motivating them by increasing the salaries and paid holidays, keep them happy in order to have happy customers and increase their revenue. The benefits of working in the sector include learning new skills, be trained by professionals, learn to be professional, be open to challenges, improve your behaviors and learn how to make money anywhere in the world. Is a quick growing sector offers flexibleness and you can have fun while you are getting paid.References Dr. SAM handoutMarketing Hospitality, third edition, 2002, Cathy H.C. HSU, Tom Powers ISBN +-471-34885-6 Teare R. , Adams D., Messenger S. CASSELL Managing Projects in Hospitality Organizations 1992, ISBN 0-304-32505-8 David P. Baron, Business and its Environments, fourth edition p647, ISBN 0-13-047064-3http//biiab.bii.org/biiab-usefulinformation/whos-who-in-biiab http//ecology.md/md/section.phphttp//store.ectap.ro/articolehttps//www.google.co.uk/searchwww.people1st.co.ukwww.bha-online.org.uk laboursavinghttp//www.pointofsalesystems.com.a u/page/hospitality.html